Policies

This document outlines the policies and procedures for staying at Hotel Goodwill. Here's a breakdown of the key points:

Check-in and Check-out Time:

• Check-in time is after 12:00 Noon, and check-out time is at 12:00 Noon.
• Guests need to provide a valid government ID at check-in.

Airport Pickup and Drop-off:

• Guests can request airport pickup and drop-off by providing flight details at least 24 hours in advance, with an additional charge for the service.

Rates and Deposit:

• Rates are based on the period of stay and subject to change.
• The hotel reserves the right to correct rates or cancel reservations if there are discrepancies.

Early Arrival and Late Departure:

• Guests arriving before check-in can store luggage at the reception.
• Late check-outs are subject to availability and may incur charges.
• A grace period until 1 pm is considered if necessary, with a half-day room charge for late check-out after 12 pm and a full-day charge after 5 pm.

Credit Card:

• The hotel accepts Visa and Mastercard.

Cancellation Policy:

• Guests can cancel free of charge until 7 days before arrival.
• Cancellation within 7 days of arrival or no-show will incur charges.
• Full payment is required before check-in.

Child Breakfast and Room Charge:

• Child breakfast and room charges apply for children above 6 years old.
• Children 6 years and under have free breakfast and room charges.

General Provisions:

• The hotel reserves the right to cancel reservations if information provided is falsified or incomplete.
• Amendments to terms and conditions may occur without prior notice.
• The hotel is not liable for losses incurred due to reservation cancellations.

Personal Data/Items Confidentiality & Protection Policy:

• The hotel is committed to protecting guests' personal data collected during interactions.
• Personal data collected online or through interactions are protected according to privacy regulations.
• Guests must declare valuable items during check-in or deposit them with reception for safekeeping, as the hotel is not liable for any loss or damage to undeclared items.

Remember to check for any updates or changes to these policies before making a reservation.